Refund and Transfer Policy - A written request with a brief explanation for the cancellation must be sent to the Verdugo Hills Council Service Center. The request should be received by the Service Center at least 3 weeks prior to the camp, activity, or event start date. A 10 percent (minimum $5.00) administration fee will be withheld from the refund. Refund requests received after the camp, activity, or event will be denied (extenuating circumstances may be the only exception). No transfers of registrations. This cancellation / refund policy is effective September 1, 2011, and supercedes any prior cancellation / refund policy of the Verdugo Hills Council, BSA.