With our Service Level Agreement you can count on our knowledgeable customer support team to provide you with fast and friendly answers to all of your creative and technical questions. Typically, we respond to inquiries within minutes, however we guarantee a two-hour response window.

For our Clients who have a creative or a technical question after hours, on weekends or on Statutory Holidays, we will respond by the next business day of an email or phone call request. For emergency after hours support we provide a toll free phone number with 24/7 on call support staff.

As a Book King Client, you will be up and running quickly following completion of our one-on-one product training sessions. These remote on-screen sessions are customized to encompass your organization’s scheduling, registration, membership and point of sale requirements.

For organizations that require an in-person or organization-wide training session, Book King’s customer support staff will travel to your place of business and teach your staff how to best utilize your Book King recreation management software. Additional 4 hour blocks of remote training are also available.